Quality Concerns or Fulfillment Issues:

If there’s a problem with your order—like a manufacturing error or a damaged item—you can submit a claim to request a free reprint or a refund.

​

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received and must be submitted in writing to dsf@digitalmacstudios.com. Any claims deemed an error on our part are covered at our expense, and you will not need to return the product(s).

​

Buyer's Remorse / Customer Change of Mind:

Any claims submitted because you ordered the wrong size(s), selected the wrong item(s), or simply don’t want the item(s) anymore will not be approved for refund or replacement.

​

Exception: For orders shipped to Brazil, customers have the legal right to cancel their order within seven (7) calendar days of receiving it, under the “right to regret” policy.

​​​

​

Information to Include in Your Claim:

• Order number

• First and last names associated with the billing information

• Explanation of product damages/defects

• Clear and accurate photos of the damages/defects

​​

​

Photo Tips:

To help us resolve your issue quickly and effectively, it’s important to submit clear and accurate photos when reporting a problem with your order. This helps avoid follow-up requests for additional photos and speeds up the process.

​

Here are the types of photos we need, depending on the issue:

​

• Print placement issues: Lay the product flat and take a photo where the entire product is visible, clearly showing the print placement. It’s helpful to include a measuring tool (like a ruler or measuring tape) in the photo to show the placement of the print relative to the width or height of the product.

​

• Print quality issues: Take a well-lit photo of the affected area, ensuring the print details are clearly visible.

​

• Damaged products (e.g., mugs, frames) or product defects (e.g., holes, stains): Include a photo of the damaged or defective part along with at least part of the product’s design to help us identify the item.

​

• Orders with multiple identical products in different sizes: Make sure the photo shows the size tags along with the affected products.

​

• Incorrect product received: Include a photo of the product along with the packing slip visible in the same image.

​

• Size discrepancies:

  • If the size tag shows a different size than what was ordered, please submit a photo of the product with the size tag visible.

  • If the size tag shows the correct size but the product dimensions are off, include photos of the product with a measuring tool, following the measuring guidelines in the Size guide section found on the product page in our Product catalog.

​​

​

Shipping Concerns:

• Lost Packages: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date and must be submitted in writing to dsf@digitalmacstudios.com. Any claims deemed an error on our part are covered at our expense.

​

• Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

​

• Unclaimed: Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).